Publication
Conference Experience
- Zero to Metrics-Driven Hero
- Proactive Engagement: Identifying Issues Before Your Clients Do
- Hunting Horcruxes: Risk Management
Special Projects
- 2025
- Piloted Jira Align for organization KPIs to automate data collection and reporting
- 2024
- Led a value stream mapping exercise that resulted in increased team efficiency and audit readiness by pioneering Jira Automations for Customer Trust workflows, enabling proactive risk management and consistent project delivery.
- 2023
- Improved data-driven decision-making by driving technical requirements for Splunk dashboards and piloting Atlassian Atlas to streamline cross-team communication.
- 2022
- Increased operational efficiency and consistency for Purple Team service projects by pioneering Jira Automations, streamlining intake processes, and standardizing workflows.
- 2021
- Optimized project outcomes and increased delivery confidence by applying Monte Carlo simulations and other data-driven techniques, achieving a 95% confidence level in program success rates.
- 2020
- Improved team performance by 20% through the design and delivery of customized Agile training, using workshops, e-learning, and simulations to address skill gaps and incorporating feedback for iterative enhancement.
- 2019
- Created Monte Carlo simulations using Focused Objective and Actionable Agile to automate Big Room Planning (SAFe) processes leveraging Jira data. Achieved a 95% on-time, within-budget project confidence rate for projects.
- 2018
- Scaled internal training capabilities by developing Agile certification materials, certifying new trainers, and managing course schedules and program administration.
- 2017
- Improved team onboarding effectiveness by designing and delivering tailored training programs that ensured seamless integration and operational readiness.
- 2016
- Reduced defect turnaround time by over 50% and improved delivery consistency by leading organization-wide process improvements, leveraging Jira data metrics for engineering efficiency.
- 2015
- Learned Splunk and created dashboards demonstrating KPIs to track backend performance and uptime metrics. Later used this knowledge to create internal Splunk training programs, including hands-on labs for practical experiences based on actual code used in the system.
- 2014
- Reduced reporting cycle time from 20 to 14 days by automating annual review metrics using JQL and SQL, significantly improving operational efficiency.